Customer Service Representative (CSR)  

We are looking for a Customer Success Representative to help us create an extraordinary customer success experience
with our customers.

Who We Are:
At our organization, we are highly focused on providing a world-class customer experience. Every decision should be made on the basis of ensuring we are delivering on this promise while also supporting our team and organization. We really foster a welcoming environment for questions and discussions.

Responsibilities:

• Responding promptly to customer inquiries

• Acknowledging and resolving customer complaints

• Knowing our products inside and out so that you can answer questions

• Process refund + cancellation requests upon approval + track them through Google Sheets

• Seek personal improvement wherever possible

• Create custom orders upon approval

• Fulfilling orders

We Offer:
- Great working environment and culture
- Opportunity to learn a lot and develop your career
- Opportunity to stay with us long-term
- Remote position (work from home and save time & money)

About The Position:
- 25 hours / week(Scaled to 40 hours + OT opportunities within 1-3 weeks of being hired)
Shift 1: 7 AM MST - 3:30 PM MST
Shift 2: 12:00 PM - 8:30 PM MST
(30 min unpaid break is included in the shifts)

Your Compensation:
- Starting pay: C$2.95 / HR

• Fluent English with a great personality;
• Good grammar as you will be in a customer-facing role;
• Great at problem-solving;
• Detailed orientated and very organized;
• Fast typing skills;
• Analytical skills