Customer Support | Freelance, Remote Work  

• Customer Support provides customer service in English
• Essential duties listed on a Customer Support are taking phone calls, answering customer inquiries, solving customer issues, and reporting to managers.

Job Type

• Full-time/Part-time
• Schedule
• Can work in U.S. business hours
• Roles and Responsibilities
• Work with customers who are requesting lab work sent to their home or office by providing booking assistance and pricing in Spanish and English.
• Accurately log all customer bookings, tests, location, and payment.
• Timely escalation of any concerns raised by the customer to the operations team.

About Magic, Inc.

Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we’ll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last-minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila.

• Must be fluent in conversational Spanish and English.
• Dedication To Helping People - our whole company mission is to get people the data they desperately need
• Flexibility - exact responsibilities may change week to week, so flexibility is important
• With a background in basic knowledge in health sciences, medical technology, clinical chemistry, laboratory science, or clinical research
• Analytical, organized, and systematic
• Process-oriented and follow strict timelines
• Able to work with very minimal supervision (With provisions for home-based work)
• Must be a good team player, teachable, and willing to learn
• Problem-solving skills
• Must have a genuine sense of curiosity, being able to determine and ask the next questions that may arise from the analysis of new information.
• Open to working in a startup environment
• Basic WFH Equipment Requirements:
• Laptop or desktop computer that can run web browsing, spreadsheet, and communication software
• Intel i3 or AMD Ryzen 1300 processor (or equivalent)
• 4GB RAM
• Stable internet connection, preferably at least 5Mbps
• Earphones/Headset with noise-canceling mic, and a quiet working environment
• Benefits of Working through Magic:
• Earn as much as $15 per hour!
• Fully remote work
• Opportunities to work on different projects
• Amazing Assistant Support (We have a dedicated support team that you can ask questions to along the way.)