ER Operations Associate  

Account Management

• Coordinate to various units on the implementation of programs, actions, policies, and procedures that have a direct impact on assigned account
• Ensure compliance of assigned account to all HR Programs and Initiatives
• Ensure compliance of assigned account to the company handbook and/or individual account policies
• Assist roll out of HR Programs
• Prepare NTE and NOD documentation and coordinate discussions, exit interviews, employee surveys and focus group discussions with target participants

Employee Engagement

• Assist the facilitation Employee Engagement Activities (community building, engagement surveys, etc)
• Managing employee complaints and queries via Zoho ticketing system
• Support coordination and facilitation of New Hire Orientation

Employee Relations and Administration

• Support documentation and other handling of Minor Behavior and Attendance Administrative/Labor Cases
• Prepare release resignation acceptance letters to resigning employees
• Prepare employee separation notices and related documentation
• Prepares NPAs for endorsed salary movement, promotions and regularizations.

General Admin Tasks

• Ensure accuracy of all HR data such as but not limited to HRIS data, attrition data, and the like
• Respond to ZOHO tickets within designated SLAs
• Perform other official work as instructed by the immediate supervisor/manager.
• Extend work hours when needed.

About the role:
The ER Operations Associate performs a variety of duties to promote employee welfare, such as resolving human relations problems and promoting employee health and well-being. They interview workers and discuss personnel, human relations, and work-related problems that adversely affect morale, health, and productivity. This person also evaluates and resolves human relations, labor relations, and work-related problems, and meets with management to determine appropriate action. An Sr. ER Operations Associate explains and provides advice to workers about the company and governmental rules, regulations, and procedures, and the need for compliance. Checks and ensures all tickets are well coordinated to the respective departments.

Qualifications:

• At least 1-3 years of employee relations experience in the BPO industry
• Candidates must possess a bachelor’s/college degree in Human Resources Management, Psychology, Behavioral Science, or equivalent.
• Proficient in Microsoft Excel, Word, and Google Workspace apps.
• Can easily adapt and understand different HR systems applicable for the job.
• Good time management, multitasking, and organizational skills.
• Excellent communication skills, both written and oral.