Customer Service Manager
Penbrothers International Inc.
- Makati, Philippines6th Floor, OPL Building, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-09-03T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
As the Customer Service Manager you will be responsible for the management of day to day operations of the Customer Service department and responsible for maximizing team productivity for revenue-generating opportunities and acts as point of contact for escalated complaints whilst leading and managing 5-10 direct reports.
RESPONSIBILITIES
- Diving into data to identify the root of a problem and solving it (no matter how large or small the scale)
- Develop a high-performance team within the Customer Service Department
- Develop KPI with team members and monitor individual performances
- Managing workflow, escalations and effectively delegating across your leadership team.
- Conduct performance review and coaching
- Driving the creation of staffing plans, schedules, quality/process change initiatives, on a fast-paced environment
- Identify training needs and opportunities to develop a highly skilled Customer Service Department.
Kualifikasi Minimum
- Bachelor’s degree
- At least [5-7] years in relevant customer service experience
- At least [3-5] years of managerial experience (overseeing or supporting a team)
- Experience in a contact center, retail, or e-commerce operations
- Strong communication and presentation skills
- Solid knowledge of call center management tools includes monitoring skills, coach skills, telephone, and other technology, etc.
- Ability to deliver quality results under pressure
- Amenable to start work ASAP
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 6th Floor, OPL Building
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Penbrothers International Inc.
Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.