Resulting & Marketing Analyst  

General:

• Must be prepared and able to handle, with composure and tact, a high-volume of repetitive resulting and marketing back office tasks
• Strives to ensure a high customer satisfaction level always and that SLA’s are met and confirmed within the guidelines established by management
• Takes ownership of assigned tasks from start to finish, offering timely and accurate output, and demonstrating excellent time-management skills
• Familiarize with all process documents and procedures, and learning the functions of the different teams in order to better understand how your role fits in to overall objectives
• Make suggestions on how the current processes can be amended to be more efficient or suggests any new processes that can be added to make the team more efficient

Resulting and Marketing Specific:

• Observes live events and statistics, and provides analysis and recommendations based on the final results
• Manually process the settlement of events and the fulfillment of headline promotions
• Manages the homepage admin tasks in all jurisdictions ensuring that relevant content is always featured based on the preferred events per jurisdiction, and that popular event always have available market previews
• Ensures that all scheduled and added market creation tasks are done in a timely manner
• Assists marketing, risk, and promotional item inventories across including but not limited to: Website Hygiene & Website Promotional Management; Promotional Clients – Warnings and Bans (Filtering); Internal Marketing Campaign Reports; General Marketing Reports; VIP Reports; Affiliate Reports; Risk, Compliance or Fraud related task

• Bachelor's degree is an advantage but not necessary
• Good communication and presentation skills
• Excellent problem-solving skills
• Sports Knowledge is an advantage but not necessary
• Detail-oriented, analytical, and proactive
• Computer literate
• Excellent verbal and written communication skills
• Resourceful and can work with different teams
• Amenable to rotating schedules and able to work on holidays, if needed
• Positive attitude and happy mind