Mandarin Feedback Analyst (Mandarin Customer Service - Chat Support)
Paxful
- Muntinlupa, PhilippinesMuntinlupa, Metro Manila, Philippines, Muntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-04-27T09:53:22.579000+00:00Ditutup.
Deskripsi Pekerjaan
As a Feedback Analyst, you will:
- Coordinate and handle customer complaint issues from our Chinese customers
- Assess customer feedback and take appropriate steps to improve customer experience
- Customer Service development (offer new solutions for existing problems, create new systems and functionality to increase job quality and efficiency)
- Monitor users’ accounts and transactions to detect patterns and prevent fraud activity
- Track trading activity and take appropriate actions in accordance with company’s rules and regulations
- Follow communication procedures, guidelines, and policies
Kualifikasi Minimum
- At least 2 year experience as a customer service representative, preferably in finance industry or E-commerce
- An analytical mindset, customer-focused, detail-oriented and with solid problem-solving skills
- Excellent verbal and written communication skills in Chinese - Mandarin (Simplified Chinese)
- Positive, reliable and a good team player
- Ability to multi-task, prioritise, and control time effectively
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is an advantage, i.e. English
Fasilitas dan Tunjangan
Gym Membership
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Keahlian yang diperlukan
- Information Analysis
- Customer Service
- Giving Feedback
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Muntinlupa, Metro Manila, Philippines
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Paxful
Working at Paxful, you get the opportunity to not only contribute your skills to the development of our innovative service offerings, but also the chance to be a part of a company that is truly disrupting finance for good.
Paxful is the world’s largest Peer-to-Peer Bitcoin Marketplace and a universal money translator. Powered by people and blockchain technology, not big banks, we offer support for a payment system that empowers merchants and ecommerce shoppers. This opens up a new market of 2 billion people who have no access to banking services, but do have the ability to buy bitcoin via one of the 300+ payment methods enabled by Paxful.
We have grown rapidly as a company in the past year, but we have not let go of the exciting, collaborative start-up culture that made us who we are today. So, are you ready to grow with us?