Customer Support (Shifting)
Pawoon
- South Jakarta, Indonesia6th, Jalan Professor Doktor Satrio, South Jakarta, Daerah Khusus Ibukota Jakarta, IndonesiaSouth JakartaDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-07-12T17:15:40.353951+00:00Ditutup.
Deskripsi Pekerjaan
- Answers incoming customer calls and live chat/email through Intercom Apps regarding billing issues, product problems, service questions and general client concerns
- Identify and assess customers’ needs to achieve satisfaction
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call and chat
- For morning shift (female) you will be working in morning from 06.00 am- 03.00 pm,
- For night shift (male) you will be working in night shift from 03.00 pm - 12.00 pm.
Kualifikasi Minimum
- Minimum Diploma 3 / S1
- 1 year in Customer Service experience (Freshgraduate welcome apply)
- Male is preferrable for night shift
- No gender preference for morning shift
- Familiar with CRM systems and practices
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
Fasilitas dan Tunjangan
Free Lunch or Snacks
Medical / Health Insurance
Keahlian yang diperlukan
- MS Office
- Email Support
- Chat Support
- Customer Service
- Typing
- Communication Skills
- Data Encoding / Data Entry
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 6th, Jalan Professor Doktor Satrio, South Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia
- Industri
- Information Technology / IT
- Lowongan
- 2 lowongan dibuka
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Pawoon
Pawoon (founded in 2014) is a technology company based in Jakarta, Indonesia. It offers cutting-edge cloud-based point of sales (POS) solution for Small to Medium Enterprises (SMEs). Pawoon aims to provide a best-in-class platform for managing SMEs' business in an efficient, productive and simpler way.
Through technology, Pawoon believes that every business can achieve their success by innovating and becoming more than just a POS tool for more than 16 Million SMEs in retail industry.
We are offering excellent opportunities for creative, dynamic and ambitious people while developing their talents and career. Be part of our challenging and exciting road of Indonesia SMEs revolution with technology.
What’s it like working at Pawoon?
We exist with the mission to help small businesses to grow and be more productive. Working at Pawoon is a fun yet challenging experience, where you will learn to experience first hand, what it is like to deliver a product that has meaningful impact to the economy and life in general.
Our team is diverse and very well-versed in their respective fields. All are committed to achieve the same goal of empowering millions of Small Businesses.
You will be the expert of your own field, no micro management, and you get to decide what's the best course of actions for the company. Flexible working hour and attractive packages are surely provided.