Customer Service Manager
PasarPolis.com
- South Jakarta, Indonesia5, Tifa Arum Realty, Jalan Kuningan Barat 1 No. 26, RT. 06 / RW. 01, Kuningan Barat, Mampang Prapatan, RT.6/RW.1, Kuningan Bar., Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12710, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-04-29T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
- Improve customer service experience and facilitate in improving customer satisfaction
- Strategizing and monitoring daily activities of customer service operation.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Investigating and solving customer service complaints.
- Assisting with overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed
Kualifikasi Minimum
- 7 years+ work experience in similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Outstanding communication skills, both written and verbal.
- Strong people and leadership skills.
- Excellent phone etiquette.
- Outstanding organizational skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Tifa Arum Realty, Jalan Kuningan Barat 1 No. 26, RT. 06 / RW. 01, Kuningan Barat, Mampang Prapatan, RT.6/RW.1, Kuningan Bar., Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12710, South Jakarta, DKI Jakarta, Indonesia
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Tentang PasarPolis.com
PasarPolis is a leading Southeast Asia’s insurance technology (insurtech) startup based in Indonesia. Founded in 2015 with a vision to create a more inclusive, holistic, and easily accessible insurance system, PasarPolis aims to become the bridge for the uninsured by providing various insurance protections for all levels of society members. Since its first launch as an insurance aggregator, today PasarPolis has evolved to be a leading provider of unique and affordable insurance products designed specifically for each of its ecosystem partners. Through PasarPolis’ platform, partners have access to a highly scalable AI-powered platform that facilitates easy onboarding, flexible product creation, and a claims portal.
PasarPolis has demonstrated exponential policy growth since closing of its Series A round in August 2018 participated by three Indonesian biggest unicorns - Gojek, Tokopedia and Traveloka - with the number of monthly policies issued growing more than 80x ever since. The Company has successfully expanded across the region. To date, we are currently present in Indonesia, Vietnam, Thailand, and we have an R&D Center in India.
In August 2020, PasarPolis completed a US$54 million Series B funding round, which is considered the largest Series B funding recorded for an insurtech firm in SEA, and potentially it is also the biggest disclosed investment round for insurtech firms in SEA. The round included participation from LeapFrog Investments, SBI Investment, Alpha JWC, Intudo Ventures, Go-Ventures and Xiaomi Ventures and will be used to support the company’s growth plan.
All of the above milestones are only achievable due to the trust of all our key stakeholders, including our wonderful PasarPolis talented and hard-working team members who continue to provide outstanding contributions, care and service, day in and day out! We are looking forward to welcoming you to join us in our diverse, passionate and innovative team by bringing insurance for all through technology.