Sr. IT Business Analyst  

Requirements Gathering and Analysis:

a. Collaborate with stakeholders to elicit, analyze, and document business requirements.

b. Conduct workshops, interviews, and surveys to understand client needs thoroughly.

c. Translate business requirements into clear and concise functional specifications.

Stakeholder Management and Communication:

a. Build strong relationships with key stakeholders to understand their priorities and challenges.

b. Communicate project updates, milestones, and deliverables effectively to all stakeholders.

c. Facilitate discussions and negotiations to resolve conflicts and drive consensus.

Solution Implementation Support:

a. Provide guidance and support to technical teams during the implementation phase.

b. Conduct user acceptance testing (UAT) and ensure that solutions meet business requirements.

c. Facilitate training sessions and create documentation to assist end-users in adopting new technologies or processes.

Continuous Improvement and Innovation:

a. Proactively identify opportunities for process improvement and optimization.

b. Stay abreast of industry trends, best practices, and emerging technologies.

c. Champion innovation initiatives to enhance business capabilities and drive competitive advantage.

Team Leadership and Mentorship

a. Provide guidance, mentorship, and coaching to a team of business analysts, fostering their professional development and growth.

b. Delegate tasks and responsibilities effectively, ensuring equitable distribution of workload and alignment with team members' strengths and skillsets.

c. Conduct regular performance evaluations, provide constructive feedback, and recognize achievements to promote a positive and supportive team culture.

d. Collaborate with HR or management to recruit, onboard, and train new team members, ensuring they are equipped with the necessary skills and knowledge to succeed in their roles.

e. Act as a liaison between the team and senior management, advocating for resources, support, and recognition of the team's contributions to project success

• Bachelor’s degree in computer science, Information Technology, Business Administration, or related field.
• Minimum of 3 years of experience as an IT Business Analyst, preferably in banking, financial technology, supply chain, or mobile network operator sectors.
• Strong proficiency in Jira or similar project management tools.
• Excellent problem-solving skills with a keen attention to detail.
• Exceptional negotiation and conflict resolution abilities.
• Self-motivated with a proactive approach to problem-solving.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively in a team environment.
• Writing and verbal fluency in English.