Customer Service Online Store
Otten Coffee
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-02-04T08:31:34.828954+00:00Ditutup.
Deskripsi Pekerjaan
- Open and maintain customer accounts by recording account information
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution via phone, email, mail or social media
- Greet customers warmly and ascertain problem or reason for calling
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Compile reports on overall customer satisfaction
- Act as the company gatekeeper
Kualifikasi Minimum
- Female
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- South Jakarta, DKI Jakarta, Indonesia
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Tentang Otten Coffee
We:
A company that began with a passion for coffee and strive to spread the passion to everyone.