Production Support
NTT INDONESIA TECHNOLOGY
- Central Jakarta, Indonesia20 Floor, Menara Batavia, Jl. K. H. Mas Mansyur Kav. 126, Karet Tengsin Tanah Abang, Jakarta Pusat 10220, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-06-29T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Receive calls and provide solution to the issue/escalate to Support
- Checking error and query data
- Escalation process if there is a problem or incident by follow up thru email and sms notification following based on Group Procedures and PD list
- Support on site from 6am – 3pm or 2pm – 10pm (2 shift) and support on call from 10pm-6am
Kualifikasi Minimum
- Bachelor / Diploma Degree with Information Technology major
- Experience at least 3-5 years in same position
- Knowledge in Java
- Respond to request for technical assistance in person, via phone, electronically
- Research question using available information resources
- Advice user on appropriate action
- Follow standard production support procedures
- Log all production software
- Redirect problem to appropriate resources
- Identify and escalate situations requiring urgent attention
- Track and route problem and requests and document resolutions
- Prepare activity reports
- Stay current with system information, changes and updates
- Exposure to altiris
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 20 Floor, Menara Batavia, Jl. K. H. Mas Mansyur Kav. 126, Karet Tengsin Tanah Abang, Jakarta Pusat 10220, Central Jakarta, DKI Jakarta, Indonesia
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Tentang NTT INDONESIA TECHNOLOGY
NTT Indonesia Technology is part of NTT Ltd. companies in Indonesia.
NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Our global assets and integrated ICT stack capabilities provide unique offerings in cloud-enabling networking, hybrid cloud, data centers, digital transformation, client experience, workplace, and cybersecurity. As a global ICT provider, we employ more than 50,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
NTT Ltd. helps client by deliver a secure and connected future that empowers our people, clients, and communities. We’ve focused on market feedback to define our market aspiration which is to be a long-term strategic partner for our clients around the world by enabling their digital transformation, with our global capabilities, expertise and full-stack technology services delivered through our integrated services platform.
Visit us at services.global.ntt