We are Niagahoster, a tech company based in Yogyakarta that provides web-hosting services. To make an outstanding customer experience in all of our product touchpoints to achieve an optimum conversion rate, we are looking for a Product Manager (Client TouchPoint). S/he will be responsible for deploying excellent UX in various client touchpoints leading the cross-functional team responsible for improving it. Moreover, the Product Manager will be leading cross-functional teams to craft and implement various improvement initiatives, most notably between engineering, marketing, sales, and support teams. If you are the one we've been looking for, join us now!
- Gain a deep understanding of customer experience, identify and fill the gaps.
- Analyze market and competitive conditions, laying out a product vision that is differentiated and delivers unique value based on customer demands.
- Generate new ideas that drive conversion rate and improve customer experience.
- Engaging with customers to solicit feedback.
- Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
- Coordinating design sprints.
- Aligning stakeholders around the improved vision.
- Great strategic-thinking ability.
- Possess deep technical and product expertise needed to lead the team and make a strategic product decision.
- Skilled at working effectively with cross-functional teams in a matrix organization.
- Excellent analytical skills.
- Deep understanding of the UX field.
- Excellent detail orientation and ability to identify issues in early manners.
- Clear written and oral communication.
- Skilled in the web hosting industry is preferred.
- Problem-solving skill.
- Excellent communication skills to work with cross-functional teams.
- Leadership and ability to prioritize tasks.
- Deep empathy.
Leave your mark within an international working environment to scale up your professional journey and discover the best version of yourself. Step Up Your Game and be a PRO!
- Tingkat Posisi
- Mid-Senior Level Manager
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Alamat Kantor
- Jalan Palagan Tentara Pelajar No. 81
- Information Technology / IT
- 1 lowongan dibuka