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⚠️ On your preparation for your interview? Check our Interview Guideline that we prepared for you! ⚠️
Here at Niagahoster - Hostinger, we aspire to bring success to everyone who goes online in unlocking the power of the internet. To nurture millions of users, we’re looking for tech-savvy individuals with excellent communication skills who are proactive, empathetic and customer obsessed.
As a Customer Success Specialist, you contribute massively to the success of our company as a frontliner of the business to connect with customers across the globe. You will experience full remote working opportunity with proper training, healthy working environment, and career growth to be the next big web-hosting consultant.
If you’re interested in developing your career in the IT industry, this position is the perfect gateway for you. Dare to take on the next challenge in your career now!
- Communicate with customers and solve their technical issues related to website via live chat.
- Assist Customers with exact guidance and resolutions.
- Going the extra mile for each Customer is part of the job.
- Focus on the Customer’s success by offering additional services, tools, and products.
- Response and check abuse of service (spam/phishing).
- Constantly grow - learn about IT every day to become a web hosting expert.
- Strong English Communication Skills (C1 or higher) / TOEFL ITP (600) / IELTS (6,5).
- Proven motivation to develop skills on IT and customer-related skills.
- Min Diploma in any field (IT field is a plus).
- Customer focused. Strong ambition in helping customers and solve their problem.
- Well developed communication skill, confident, and collaborative.
- Having a basic knowledge in the domain, hosting, blog, and website.
- Availability to work on flexible schedule (full-time only, morning/day/night shifts.
Fasilitas dan Tunjangan
- Work from Home
- Special Leave Benefits for Women
- Free Lunch or Snacks
- Medical / Health Insurance
- Performance Bonus
- Life Insurance
- Maternity & Paternity Leave
Work somewhere with purpose where you are valued for your contribution and rewarded with meriting benefits. Here’s what we offer :
✔ Meal Allowance
✔ Internet Allowance
✔ Full attendance bonuses
✔ Medical/ Healthcare Insurance
✔ Night Shift Allowance
✔ National holiday allowance
✔ Religious festive holiday allowance
✔ Upsell bonus
✔ Full remote working
✔ Shifting schedule
✔ Special Leave Benefits for Women
✔ Maternity & Paternity Leave
✔ Team Buildings
✔ Company Events
✔ Global Online Events
✔ Birthday Gift
✔ Religious Holiday Gift
✔ New Year Gift
✔ Level-up from Junior to Senior Level
✔ Promotion to another team in the CS Department (QA, Training, etc.)
✔ Promotion to another department (Product, Tech, etc.)
✔ Individual Mentorship
✔ Paid Training Course
Level up your game by joining our fast-moving and dynamic team in an international working environment to scale up your professional journey!
Keahlian yang diperlukan
- Sales and Marketing Knowledge
- Information Ordering
- Customer Service
- Critical Thinking
- Communication Skills
- Tingkat Posisi
- Lulusan Baru / Junior
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Alamat Kantor
- Jalan Palagan Tentara Pelajar No. 81
- Information Technology / IT
- 30 lowongan dibuka