Customer Success Agent
Niagahoster
- Sleman, IndonesiaSleman, DI Yogyakarta, IndonesiaSlemanDI YogyakartaIndonesiaIndonesia
- Rp 2.500.000,00 - Rp 5.000.000,00 / bulanIDR250000050000002500000MONTH
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-01-19T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
Customer Success Agent is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Responsibilities:
- Respond to customer queries in a timely and accurate way.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
Kualifikasi Minimum
- Active English proficiency.
- Min Diploma in any field (IT field is a plus).
- Have a set of customer-oriented skills, good communication skills, confidence, friendly, good in negotiation.
- Having knowledge in the domain, hosting, blog, and website will be valued.
Fasilitas dan Tunjangan
Free Lunch or Snacks
Performance Bonus
Recruitment / Signing Bonus
Keahlian yang diperlukan
- Persuasion and Negotiation
- Sales and Marketing Knowledge
- Information Ordering
- Chat Support
- Customer Service
- Critical Thinking
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus SMA
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Jalan Palagan Tentara Pelajar No. 81
- Industri
- Information Technology / IT
- Lowongan
- 100 lowongan dibuka
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Niagahoster
Niagahoster (PT Web Media Technology Indonesia) is a part of multinational IT companies Hostinger International, Ltd., which has served millions of customers around the world. Everyone at Niagahoster is driven by our company vision to enable millions of people around Indonesia to unlock the power of the internet by giving them the tools to learn, create, and grow. To achieve our vision we have a valuable mission by making life easier for website, developers and small, business customers and offering a stable, fast and simple website hosting solution at the price nobody can beat. We dedicate our daily life by a focus on customer-centric, non-bureaucratic, lean&agile, and dynamic behaviors to accomplish our vision and mission.