Customer Service Associate
MyKuya
- Taguig, PhilippinesMachine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- PHP 20.000,00 - PHP 30.000,00 / bulanPHP200003000020000MONTH
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-04-29T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Receive and manage customer messages in a timely manner.
- Respond to general inquiries by providing product and service information.
- Facilitate handling of inbound messages and coordinate with internal departments and resources regarding relevant client concerns, leads, and inquiries.
- Deliver superior customer service to clients and building customer satisfaction and loyalty.
- Meet quality expectations to ensure a positive client experience.
- Evaluate and resolve or negotiate “win-win” solutions to client issues directly or by consulting with appropriate resources.
- Document, track and report significant client/advisor discussions or complaints.
- Generate and prepare reports required by Operations Manager.
Kualifikasi Minimum
- 2+ years of experience in customer service.
- Graduate of any 4 year business course, preferably with related experience in customer service.
- Exceptional communication and interpersonal relation skills. Able to communicate and listen effectively;
- Capability and willingness to learn quickly and change procedures to fit an ever evolving operation process.
- Must be responsible, disciplined, and highly organized;
- Must be able to handle stress well and work efficiently under pressure;
- Ability to carry out instructions furnished in written and oral.
- Initiative, Pro-active, and Self-driven.
- On-the-spot problem solving.
- Working in rapidly-growing organizations, technology companies or start-ups is an advantage.
- Proficient in using Microsoft Applications and Cloud-based Applications (Google Drive, Google Sheets, Google Docs).
- Knowledge in using Airtable is a plus.
Fasilitas dan Tunjangan
Paid Vacation Leave
Paid Sick Leave
Performance Bonus
Paid Holidays
Lain-Lain
Monthly Credits to use MyKuya
Keahlian yang diperlukan
- Business Correspondence
- Organizing and Planning
- Analyzing Data
- Problem Sensitivity
- Customer Service
- Communication Skills
Jurusan yang Diminati
- Business Administration [Business and Operations Management]
- Computer Science
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Machine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower
- Lowongan
- 1 lowongan dibuka
- Situs
- www.mykuya.com
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang MyKuya
MyKuya is an on-demand labor marketplace that allows consumers and business to hire unskilled and skilled labor through a mobile app. By categorizing and standardizing labor, MyKuya provides a trusted way to match and contract labor in a country where unemployment and underemployment remain high. Consumers use MyKuya for tasks such as picking up coffee or cleaning their homes while businesses use it to augment their staff during special events or peak hours.