Customer Success Team Lead
Moka
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-02-28T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Manage Customer Success renewal team through day to day monitoring and ensure they meet weekly & daily targets
- Creating SOP and manage the quality of the call, chat and E-mail that will increase effectiveness in the team
- Conduct quality control (QC) to ensure communication meets the standard
- Develop team knowledge and capabilities
Kualifikasi Minimum
- At least 5 years relevant work experience with 2 years of supervisor level experience in telemarketing role
- Any Science, IT or Engineering background preferred
- Excellent soft skill for interaction with various parties
- Excellent communication skills
- English speaking preferred
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.