Process Optimization Associate
Moka
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
- Analyze workflows within departments to drive performance improvement and identify efficiency opportunities throughout the department
- Discover and define call center management processes, policies, and procedures
- Perform time and motion studies, cycle time analysis, and identify process waste
- Identify and lead self-directed improvement projects delivering value to the organization
- Support business leaders with continuous analysis of our business processes, quantifying opportunities
- Research, give insight, negotiate, test, and implement tools that effectively helps the team
- Discover, define, and execute against process improvement/continuous improvement project deliverables
Kualifikasi Minimum
- At least 2-3 years experience in managing workflow
- Bachelor degree is a must, Bachelor in Industrial Engineering is preferred
- Experience in managing call center is a plus
- Ability to adapt and learn quickly within a fast-paced environment
Fasilitas dan Tunjangan
- Flexitime
- Free Lunch or Snacks
- Performance Bonus
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Tentang Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.