Customer Experience Data Lead

Moka

West Jakarta, Indonesia
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
West Jakarta
DKI Jakarta
Indonesia
Indonesia
Penuh waktuFULL_TIME

Berakhir 5 years ago

2019-02-08T17:00:00+00:00

Ditutup.

Deskripsi Pekerjaan

Develop an intimate understanding of our customers and provide analytical support to the CX team by developing insightful, relevant and actionable reports/dashboards.
Communicate results and analysis to management.
Formulate relevant critical metrics, identify trends and opportunities to make recommendations to improve the customer experience.
Monitor emerging CX trends and keep up to date with current technologies.
Work with Business Operations and Data team to improve coordination across all areas of the business and reduce manual effort.
Support departmental needs for ad hoc reporting.
Improving Moka’s customer experience by supporting our Voice of Customer (VOC) program, combine external (exp survey, mystery shoppers, FGD, NPS, etc) and internal operations data (CX KPIs, quality service, etc).
Track unit KPIs tied to department and company objectives and value drivers, improving and refining them over time.
Meet with customers regularly to gain feedback and communicate initiatives.
Make decisions and plans depending on insights.

Kualifikasi Minimum

Bachelor’s degree from a reputable university, prefer concentration in Business, Finance, Data Science, Industrial Engineering or Statistics.
Minimum 3+ years of experience in data analysis, reporting and dashboard management.
Very strong skills in BI tools and Microsoft suite, especially Excel and PowerPoint required.
Excellent problem-solving, analytical and critical thinking skills.
Strong written, verbal communication and presentation skills.
Ability to work effectively and professionally with functional to drive and achieve results.
Self-motivated; ability to handle responsibilities independently and drive initiatives through completion.

Ringkasan Perkerjaan

Tingkat Posisi: Supervisor / Asisten Manager

Spesialisasi: Customer Service

Persyaratan tingkat pendidikan: Lulus program Sarjana (S1)

Respon rekruter ke lamaran: Always

Alamat Kantor: Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia

Industri: Information Technology / IT

Lowongan: 1 lowongan dibuka

Situs: https://www.mokapos.com/

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Tentang Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.

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