Customer Service Team Lead | Healthcare Account
Leading Edge Executive Talent Search Inc.
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-04-07T16:15:58.035026+00:00Ditutup.
Deskripsi Pekerjaan
- Assists in the development and implementation of new policies according to hospital and corporate guidelines
- Provides daily support/mentoring/training to new hires as well as existing staff
- Leads the team in meeting unit specific Service Line Agreements
- Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies.
- Provides assistance in managing escalated issues as needed
- Responsible for driving team performance and accountability and lead operations in the absence of the Assistant Manager and performing all of the responsibilities of a Team Lead
- Other duties as assigned based on departmental needs
Kualifikasi Minimum
- At least 4-5 years of experience in a call center environment and health care industry experience preferred. Medical industry knowledge strongly desired
- Ability to work in a production driven call-center environment
- Familiarity with working with dual computer monitors (may be required to use dual monitors)
- Must have basic typing ability
- Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously
- Extensive multitasking ability
- Strong written and verbal communication skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Health and Medical
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Taguig, Metro Manila, Philippines
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Tentang Leading Edge Executive Talent Search Inc.
Recruitment Process Outsourcing (RPO) Group is a division of Leading Edge Executive Search, Inc. providing RPO and professional staffing services to local & multinational clients from various business sectors.
Our team comes with an expertise honed from being experienced staffing professionals and corporate recruiters -- working hard to deliver good matches to our clientele.