Patient Service Representative  

Responsibilities and Duties

• Completes both scheduling functions and registration functions with the patient for an upcoming visit during one call: [90%]
  • Scheduling: Responsible for timely scheduling, provide callers with important information related to their appointment (i.e. Prep information for test, directions, order management etc.)
  • Financial Clearance: up to and including verifying patient demographic, insurance information and securing payment of patients financial liability/performing collection efforts
• If assigned to Order Management: verifies order is complete and matches scheduled procedure. Includes indexing and exporting physicians orders to correct account number.
• If assigned to Complex Pre-Reg: [90%]
  • Collect and verify required patient demographic and financial data elements, including determining a patient’s financial responsibility and securing pre-payment for future services/performing collection efforts
  • Create a complete pre-registration account for an upcoming inpatient/surgical admission
• Completes all pre-certification requirements by obtaining authorization from insurer and/or healthcare facility
• Other duties as assigned based on department needs [10%]

• Telephone/call center, pre-registration, and/or scheduling experience preferred. Two to Three (2-3) years of customer experience ideal.
• Preferably Bachelor’s degree and completion of related medical certification program desired
• Amenable to work in the nightshift
• Amenable to work in BGC, Taguig