Customer Service Representative (CSR)
MicroSourcing
- Pasig, Philippines32F Cyberscape Beta Bldg., Topaz Road, Ortigas Center, Pasig City, Eastwood City Cyberpark, Bagumbayan, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 8 years ago
2016-03-27T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
MicroSourcing's client is looking for talented Customer Service Representatives to join their fun and dynamic team. You will be supporting an account based in North America, which is a leading online contact lenses and prescription glasses retailer. This is a customer focused account, no hard selling required!
Key results areas include but are not limited to the ff:
- Customer service calls with focus on customer satisfaction
- Respond to inbound sales and customer service inquiries (phone, email or web chat)
- Verify customers' orders
- Resolve returns and exchanges for customers
- Sales through excellent customer service (NO HARD SELLING)
Kualifikasi Minimum
- Preferably with at least 6 months of call center experience
- Also open to applicants with no working experience
- Good English communication skills, both written and verbal
- Can “think outside the box” and provide creative solutions
- Knowledgeable in MS Office applications (Word, Excel, Powerpoint, etc.)
- Willing to work at our Ortigas site on a shifting schedule
Fasilitas dan Tunjangan
Paid Holidays
Paid Sick Leave
Paid Vacation Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Life Insurance
Medical / Health Insurance
Keahlian yang diperlukan
- Business Correspondence
- MS Office
- Problem Sensitivity
- Information Ordering
- Deductive Reasoning
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Sarjana (S1)
- Alamat Kantor
- 32F Cyberscape Beta Bldg., Topaz Road, Ortigas Center, Pasig City, Eastwood City Cyberpark, Bagumbayan, Pasig, Metro Manila, Philippines
- Industri
- Outsourcing / Offshoring
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.