Help Desk Officer (CRM) | AU Client | Eastwood
MicroSourcing
- Quezon City, Philippines1880 Avenue Building, Quezon City, National Capital Region, PhilippinesQuezon CityNational Capital RegionPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2019-11-10T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
MicroSourcing Philippines is looking for Helpdesk Officer for Australia's leading aggregator!
Work for a client that has years of industry experience in all aspects of mortgage broking, working with a wide variety of lenders and in aggregation.
Responsibilities:
- Responding to broker queries regarding the CRM system and Apply Online via tickets raised into the CRM Helpdesk main queue.
- Attending to real time chat-based queries about Mercury and Apply online.
- Assisting requestors on how to use the client's internal CRM system and Apply Online.
- Escalating Apply Online Incidents to third party NextGen.
- Ensuring accuracy of the company wiki articles by making or suggesting changes.
Kualifikasi Minimum
- 2+ years in similar application / CRM support role
- Ability to multi-task
- Exceptional Customer Service focus
- Quick learner
- Works well under pressure
- Gains satisfaction from helping others
Job ID: 8476
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- 1880 Avenue Building
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.