Technical Writer  

An Australian Technology provider is looking for an experience technical writer. Duties and responsibilities as follows:

● Documenting and reporting customer pain points observation and feeding back to QOIPR teams

● Developing QOIPR products installation/onboarding processes and procedures in conjunction with the development team

● Developing on-boarding and getting-started tools and content for customers to increase account usage and retention

● Designs and recommends processes for our clients by creating process maps.

● Develop procedure documentation that helps end-user understand the designed process

● Maintain knowledge management

● Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

● Special projects or assignments as directed by management

● Candidate must possess at least a Bachelor's/College Degree in Computer Science or any technology-related field

● 3-5 years relevant experience on the role

● Strong knowledge of the JIRA, Confluence and Zendesk platforms

● Strong knowledge of OmniGraffle and Excel tools.

● Strong technical understanding of software products and solutions

● Exceptional product documentation skills

● Exceptional communications skills - both written and verbal

● Ability to deliver high quality documentation paying attention to detail

● Ability to quickly grasp complex technical concepts and make them easily understandable in text,pictures and diagrams

● Proactive delivery in marketing and releasing communications internally

● Willing to work at MOA, Pasay