Sales Manager | Eastwood | 8235  

Role and Responsibilities:

LEADERSHIP

• Promote the client's culture by
  • creating a positive, productive environment that conforms to the company values
  • cting as a role model for these values
• Drive the business forward by motivating and inspiring others to succeed
• Work with the Operations Manager to implement a strategy plan for the CRR (Customer Relations Resourcer) team.
• Liaise with Operations Manager to devise expansion strategies and needs for CRR team.
• Seek and implement ways to improve CRR Team.
• Assist in the implementation of any change programs across the CRR Team.

LEVERAGING SKILLS/MANAGING TEAMS

• Manage CRR team performance by:
  • performing weekly/monthly performance reviews of the CRR’s
  • review talent across the division with Operations Manager (create development plans and managing out poor performers)
  • manage hours to maximize productivity o feedback customer inputs/CRM data
  • conduct disciplinary meetings o manage CRR team annual leave o communicate business strategy to the CRR team and ensure that they comply.
• Leverage skills by on the job coaching and supporting training programs.

MANAGE REGIONAL OPERATIONS AND PERFORMANCE (including Quality Control)

• Implement high quality customer service across the region by:
  • dealing with customer queries and complaints
  • ensuring the CRR is effective and feedback information to team
  • use call logger to monitor quality of calls and listen to a % of calls
• Manage CRR Team operations by:
  • ensuring the team is compliant
  • regularly reviewing business processes and escalate recommendations to Operations Manager
  • driving productivity through systems and competitions
  • ensure productivity is driven and monitored through CRM
  • regularly run reports in JS that will provide direct access on the historical trend of Team performance
• Attend meetings, distribute minutes and monitor actions.

INTEGRATION

• Work with Sales Director, Operations Manager, Divisional Managers and other AMs to ensure all business needs are being met.

Requirements and Skills needed:

• Proven working experience as Asst Manager to Manager (with Operational Experience for 2 years minimum)
• Must possess fluent English speaking and writing skills
• Process oriented and creates a results-driven sales/recruitment culture
• Incredibly driven to succeed and exceed targets - "discontent of average numbers"
• Able to adapt to a very fast paced environment ad lead by the front
• Ambitious to grow the team
• Drives teamwork and team performance
• Builds and maintains client relations
• Very good in identifying issues and doing root cause analysis
• Able to handle pressure and agile in giving solutions
• Willing to work on Weekends if need be.
• Willing to do ground work if volume goes up
• Goes above and beyond
• Good in time management
• Well-organized
• Team player
• Attentive to details
• Good Communication skills and Analytical work
• Proficient in Basic and Advanced Excel is a must.
• Must have high Emotional Intelligence and able to accept constructive criticism
• Lead by the front
• Able to handle pressure calmly