Customer Service Representative (Fixed Day Shift)  

This position is primarily responsible for assisting customers with product questions/problems, order inquiries/placing orders, and other customer related questions.

Core duties and responsibilities include the following. Other duties may be assigned.

• Place an order via Phone, Mail, E-mail, or chat.
  • Maintains sales goals by up/cross-selling products
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Via all service channels (phone, email and chat)
• Document all interactions in CRM/database software.
  • Fill out appropriate forms including escalation issues
• Communicate Properly with Supervisors or Management regarding any internal or external issue
• Utilizes Customer Service skills to maintain the appropriate call length as well as the proper rapport with customers.

Education and or Experience:

College graduate with 2 years’ experience as a Customer Service Representative specializing in Sales

Skills and Abilities:

• Excellent written and verbal communication skills.
• Excellent telephone manner with clear, concise and professional communication skills.

Other Qualifications:

• Highly motivated & enthusiastic
• Self Sufficient
• Ability to multi-task
• Adapt to change
• Work independently and with a group

– Fixed Day Shift