MedGrocer
MedGrocer

Customer Experience Officer | Makati  

MedGrocer

 
  • Makati, Philippines
    24, Philippines, Metro Manila, Makati, Poblacion
    Makati
    Metro Manila
    Philippines
    Philippines
  • Penuh waktuFULL_TIME

Lowongan dipasang 2 months ago dan batas waktu lamaran adalah 4 May

Rekruter terakhir aktif 2 days ago

2024-02-19T09:14:55.531985+00:002024-05-04T16:00:00+00:00

Deskripsi Pekerjaan

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

The Customer Experience Officer drives our company's growth by leading the efforts to create exceptional patient interactions, making sure their experience is filled with care and efficiency.

Key Responsibilities

  • Manage day-to-day operations relating to order processing and customer service
  • Handle patient concerns and coordinate with various teams to address patient requests
  • Generate and analyze daily, monthly, and ad hoc reports and present to internal and external parties
  • Establish relationships with clients
  • Manage team escalations and work plans, audit work, and provide learning and growth opportunities
  • Collaborate with other MedGrocer teams (e.g. IT) to drive product, system, and process development projects
  • Evaluate and design initiatives to improve patient health outcomes and customer experience
  • Implement, monitor, and scale proposed initiatives

Perks and Benefits

  • HMO for employees
  • Paid leaves
  • Medicine coupons
  • Opportunities for promotion and performance bonuses
  • 13th month pay

Why MedGrocer?

  • Progress: To handle patient escalations by transforming their concerns into solutions, maintaining adherence to high standards and ensuring patient satisfaction in a fast-paced environment. You will be able to lead the end-to-end transformation of ideas into reality, creating a seamless patient experience
  • Purpose: To create and execute a digitally enabled platform that seamlessly integrates onsite medical services with 24/7 teleconsultations, improving the lives of millions of Filipinos through comprehensive care
  • People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will create bonds with and have the chance to learn from

Kualifikasi Minimum

  • 2-4 years leading teams, handling difficult customer escalations, creating and implementing processes, and foreseeing and solving possible concerns;
  • Preferably with experience working in the healthcare industry, but not required;

  • Must work onsite in Makati

Ringkasan Perkerjaan

Tingkat Posisi
Supervisor / Asisten Manager
Spesialisasi
Customer Service
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Always
Alamat Kantor
Centuria Medical Makati, 1210 Makati, Philippines
Industri
Hospital / Health Care
Lowongan
1 lowongan dibuka
Situs
http://www.medgrocer.com

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Tentang MedGrocer

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

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