Customer Service Associates
INTERNATIONAL MARKETING GROUP
- Makati, PhilippinesDon Chino Roces Avenue, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2019-11-06T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- The position is responsible for delivering superior customer service to clients and building customer satisfaction and loyalty.
- Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution.
- Respond within department service standards to all telephone calls from clients by providing account information
- Meet quality expectations to ensure a positive client experience
- Provide effective and timely resolution of a range of customer inquiries
- Maintain a positive and cooperative tone at all times with both customers and coworkers
- Process transactions over the phone and take instructions for follow-up which include but not limited to address changes, form requests, benefit summaries, and billing inquiries
- Resolve or negotiate “win-win” solutions to client issues directly or by consulting with appropriate resources
- Document, track and report significant client/advisor discussions or complaints
- Perform all follow-up customer calls in a timely manner when necessary
- Assist clients and advisors with website inquiries.
- Respond to client’s emails accurately on a timely manner
Kualifikasi Minimum
- Graduate of any 4 year business course, preferably with related experience in customer service
- Above average communication and interpersonal relation skills
- Excellent problem-solving skills
- Ability to clearly understand and act on presented problem statement
- Ability to compose a grammatically correct, clear and concise email
- Good organizational and time management skills
- Fresh graduates are welcome to apply
- Willing to work on night shift
- Can start immediately
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Don Chino Roces Avenue, Makati, Metro Manila, Philippines
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Tentang INTERNATIONAL MARKETING GROUP
International Marketing Group is a pioneering global company that serves as an avenue towards the ease of financial security. It also caters the financial needs of every individual and families who wish to access financial independence.
The International Marketing Group values your success that is why our associates make it sure that they work towards our targeted aim which is to help people be capable and be finally independent on accomplishing critical financial decisions. International Marketing Group has collaborated with the world’s top-tier financial services firms. With their licensed financial educators and wide array of financial products and services, International Marketing Group has transformed a great number of individuals from being nobody to somebody.