Account Lead Trainee | Remote  

Why does this role exist

We are looking for a Magic Professional Account Lead who will be in a full-time, entry-level management leadership role and will be responsible for handling the company’s top clients and managing a team of virtual assistants (VAs).

The impact you’ll make:

• Account Management - Work with the clients to drive further growth into their business/es and serve as the main point-of-contact for all VA and quality-related concerns.
• Quality Control - Monitor and manage the quality of the VAs' output, strategies for handling new tasks, and the general quality of communication.
• Assistant Support - Provide necessary support to assigned VAs throughout their shifts.

Requirements

• At least 6 months to 1 year of proven work experience in managing a team or supervising freelancers.
• Proven knowledge and experience in using Google sheets and the ability to learn new software platforms
• Willing to work on either of the following schedules: Monday to Friday 9 PM-6 AM PHT, Tuesday to Saturday, 9 PM - 6 AM PHT, or Sunday to Thursday, 9 PM-6 AM PHT
• Prior experience in communicating and handling clients is a plus
• Experience as a VA is a plus

Your superpowers are...

• You have the ability to understand client’s core want and their business needs.
• You have excellent verbal and written English communication skills.
• You have strong attention to detail and organizational skills
• You are resourceful, resilient, and determined to finish your assigned tasks.
• You have the ability to handle multiple projects, establish priorities, and be flexible.
• You can effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• You are able to meet established deadlines.

You should apply if...

• You have a high level of accountability and ownership to taking pride in helping scale the business of clients by understanding their business needs
• You have leadership qualities to effectively manage virtual assistants under your team
• You have the desire and excitement to learn new tools, processes, and systems.