Employee Engagement Specialist  

The main objective of this role is to gather, track, analyze, and report data to define and improve Assistant retention metrics. This includes understanding trends for active and churned assistants to create future actions and iterations to build on Assistant retention. This role will also develop and execute initiatives that incentivize and prevent churn through data analysis and personal reach outs.

Schedule: Day Shift

Roles and Responsibilities:

• Content creation for Retention Related initiatives
• NPS Past Trends and Future Actions to improve Assistant Retention
• Cold calls to gather more info; tracking systems, reporting, etc
• POC for any Product features for Retention
• Retention data tracking and analysis
• Updating and analyzing Churn reason codes
• Active assistants demographics
• Innovate the relationship between Magic and the Assistants

Metrics and Goals:
Must have a deep understanding of what makes our assistants retain and driving initiatives to increase retention

• Accurate and up to date tracking of our assistant retention
• 80% of assistants are still working with their clients after 3 months
• 100% up to date assistant retention data by EOW

Qualifications:

• Data gathering and analysis
• Good communication skills
• Must be detail-oriented and self-motivated
• Works well with numerical data
• Strong analytical and planning skills
• Good communication, phonecall and presentation skills
• Excellent problem-solving skills