Client Relations Manager | For Pooling
Magic Inc - Corporate
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
(For Pooling)
Why this Role Exists
The Client Relations Manager is expected to handle all Intro calls the Sales team booked, along with the corresponding Pre-Intro calls that come with it. The role is also responsible for all tracking and client communications from the moment they receive a recommendation and scheduled an Intro call, until the client actually onboards an assistant for the role they were sourcing.
What are your responsibilities:
- Conduct Pre-Intro Call - prepare the assistant and make sure the assistant is well informed of what the client's tasks are and what the client is looking for.
- Conduct Intro Call - facilitate the interview between the client and the assistant. Be the client's consultant as far as assessing if the assistant is the best match for them and guide on the next steps in hiring the assistant.
- Accomplish After-call works - properly document the call result and update the system with accurate client information.
- Client Engagement - ensure that follow-ups are happening for cold clients, keep them from going stale and eventually dropping off.
- Setting up teams for success - communicate interdepartmentally to secure a successful match result.
Kualifikasi Minimum
- At least 2 years of experience in an Account Management, Retention/Loyalty specialist role
- Experience in call handling (intermediate to advance level)
- Education required: College Degree, at least 2 years
Your superpowers are...
- Consultative selling
- Interviewing
- Data Analytics
- Strong Communication skills
- High attention to details and due diligence, adaptable, good at multi-tasking, strong grit and fortitude
You should apply if...
- You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
- You are hyper-organized.
- You are Proactive, see potential problems before they happen, and aren’t afraid to speak up/challenge the status quo.
- You are an over-communicator.
- You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, and etc.), and the ability to communicate (and often over-communicate) well in writing.
- You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you’re perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.
Fasilitas dan Tunjangan
- Work from Home
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Flexitime
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Lain-Lain
- Permanent work from home forever! Zero commuting and goodbye traffic and spend more time with your family.
- Custom environment - Set up your noise level just the way you want it. And if you’re mindful of your workspace ergonomics, you can create a stronger rhythm for your workflows too - Exercising your creativity and critical thinking by working independently is important when you’re working from home.
- Worry no more! We got you and your health covered on your HMO; and hassle free payment for your monthly government mandated remittances (Philhealth, Pag-ibig, SSS).
- Paid Time-Off - Gives you a chance to step back, recharge and have a significant chunk of time to engage in something that is meaningful to you.
- Have a unique and positive contribution and work equally as we value cultural diversity.
Keahlian yang diperlukan
- Sales and Marketing Knowledge
- Customer Service
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Taguig, Metro Manila, Philippines
- Lowongan
- 42 lowongan dibuka
- Situs
- getmagic.com
Tentang Magic Inc - Corporate
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.
TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you’ll only interact with the best, and most reliable remote workers, every time.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019).