City Manager  

The world moves fast and you will need to move faster. Quick wits, problem solving and a team first mentality will be critical to your success. The City Manager role requires a high-energy, disciplined individual to run all aspects of our business. As the City Head of Pune you will be responsible for a wide range of activities including, but not limited to:

• Talent acquisition: building a world-class team locally, from customer services, operations to marketing – hiring, managing and leading the best who share the same values as Lalamovers to make your team succeed
• Oversee and manage operations and devising relevant metrics and KPIs in order to ensure consistent and high level of standards are met on the operations front; Devise metrics and KPIs to measure success of all operations initiatives in order to fine tune daily execution
• Business Development: acquisition of delivery partners, actively engage and cultivate strategic partnerships with potential delivery partners to increase business with an aim to generate revenue
• Oversee full spectrum of marketing activities: both online and offline, actively take part in spearheading local marketing strategy
• Customer relationship management of drivers, clients, and business partners, ensuring top quality service is provided by the team to all stakeholders
• Financially savvy: ability to budget and forecast and align business needs with control of operating expenses

What We Seek:

• Strong communicator: able to articulate ideas and use a structured approach to communicating with team members and global HQ regularly
• Self-motivated, passionate and driven with a can-do attitude, ability to lead and motivate others
• Prior experience in logistics or O2O business would be an advantage
• Fluent in English

• Minimum 5 years work experience accumulated from operations background gained in the O2O / e-commerce industry
• Strong problem solving skills, versatile business knowledge and has had experience conducting business in SEA