Human Resource (HR) Manager  

PRIMARY FUNCTION

• Is a key Satellite Office ‘Culture Agent’ for building and setting the professional, quality driven, and friendly culture, which is focused on continuous improvement
• Acts as a leader, providing guidance and counsel to the operations management team as well as clients
• Has a strong working knowledge of the Philippines Labor Code and is able to resolve complex labor issues in a clear, solution focused manner that achieves positive outcomes for the Employer / Client, while being legally compliant
• Manages all Human Resources policies and programs with clear communication, ensuring compliance with Philippines Labor Code and Satellite Office policy
• Responsible for developing and supporting retention initiatives by executing programs developed to improve employee culture, morale and attrition
• Manages, coaches, and develops the site HR team and serves as a mentor to other HR professionals

KEY RESPONSIBILITIES & DUTIES

• Employee Relations
• Account Management
• Performance Management
• Employee Engagement
• Records and Reports Management
• Others

QUALIFICATIONS & EXPERIENCE

• College graduate (preferable in BS/BA Psychology, HR Management, Organizational Development, or General Science)
• Generally, 5 or more years progressively responsible experience as a Human Resources Manager with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment
• Experience in business process outsourcing is required
• Effective leader who can motivate and inspire by mandating and executing on vision and goals for the department and the company
• Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential

​PERSONAL SKILLS & QUALITIES

• Experience managing, coaching, and developing others
• Extensive knowledge of general labor policies, laws and practices including discrimination and harassment
• Prior experience delivering HR training and development programs
• Demonstrated success in conducting behavioural interviews and management talent assessments. Experienced in leading positive change
• Strong interpersonal and collaborative skills including verbal and written communications skills, presentation skills, facilitation skills and negotiation skills
• Strong problem solving/consulting skills
• Excellent planning and organizing skills, especially prioritizing multiple projects/tasks
• Good PC skills with demonstrated ability to use a variety of software packages including Word, Excel, Access, PowerPoint and Outlook with the ability to assimilate, present and analyze data as needed
• Ability to serve as an associate advocate while balancing the needs of the clients and the company
• Ability to provide superior service to associates by listening, comprehending and guiding them through the issue to closure
• Confidentiality and professionalism is critical
• Open-minded, trustworthy, compliance-oriented, yet solution focused and team-oriented