Human Resource Manager|BPO  

As the Human Resources Manager, you will inspire, interact, and provide support to our most important asset: our people. Your mission is to review, develop, and implement the best HR strategies and initiatives at Boldr while aligning the Operations Team with the Company's strategic and operational objectives.

• Establish and oversee the execution of Human Resources Practices, specifically in the areas of Employee engagement and retention, and proper handling of employee information.
• Challenge existing human resource policies and norms to build a better environment for Team Members and the Company
• Continuously design and facilitate an engaging and memorable onboarding program for all Company employees
• Establish and implement short and long-term departmental goals, objectives, policies, and operating procedures
• Manage compensation and benefits administration and HR administration
• Manage dashboards to report on our human resources - growth, attrition, tenure etc. on a monthly basis
• Ensure legal compliance by monitoring and implementing applicable human resource government requirements; conducting investigations; maintaining records; representing the organization at hearings
• Create a unique employee benefits program that resonates with our Values
• Establish planning, monitoring, and appraisal of employee work results; hearing and resolving employee grievances; counseling staff
• Establish historical human resource records by designing a filing and retrieval system; keeping past and current records

• Bachelor's/College degree in Human Resources, Business, or Organization Development.
• At least 5 years of progressive experience in Human Resources positions.
• Specialised training in employment law, compensation, organizational planning, organization development, employee relations, and preventive labor relations, preferred.
• Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement preferred.
• A people person with a sharp growth mindset who can use management strategies and prerogatives to maintain Boldr a comfortable and inclusive workplace for all
• Able to maintain internal and external relationships with a diverse range of personalities, cultures, and departments to keep our turnover below 20%
• Capable of using your knowledge of all facets of HR and your experience in a generalist role to review, update, and execute streamlined policies and processes
• Comfortable in a fast-paced environment and a quick thinker
• Able to pay attention to the small details, while keeping long-term vision in mind to coach, motivate, guide, and inspire others
• Highly self-motivated and able to effectively prioritize and execute tasks in a high-pressure environment to keep deadlines under your steps
• A team worker with a passion for excellence and sense of urgency who knows how to follow through processes and project timelines