CRM Admin Executive  

CRM & Sales Administrator duties include, but not limited to:

• Gather, identify, and analyze CRM software requirements and ensure that they are met.
• Assist in creation of long-term strategic goals for high data quality and appropriate data use.
• Monitor data quality, data migrations, and data integration.
• Evaluate and configure CRM system, and provide detailed end-user documentation.
• Provide technical support to end users, diagnosing and resolving problems.
• Import contact data from existing databases into the company’s CRM system (Salesforce).
• Support the Sales team by solving user’s CRM problems.
• Train regional offices on the CRM system (Salesforce) system’s use and capabilities.
• Help identify and assist with system enhancement roadmap.
• Extract data from CRM system (Salesforce) to support worldwide marketing campaigns and effectively meet deadlines.
• Identify ways to help regional sales offices maximize the CRM system (Salesforce) system.
• Ensure global sales teams input timeline and accurate updates into CRM on a daily, weekly and monthly basis.
• Ensure Pipeline Report processes are running smoothly.
• Ensure Project Delivery Reports are produced in a timely manner and accurately.
• Prepare procedural documents to support user’s needs.
• Assist the team with developing a new lead generating ideas and initiatives particularly in respect to shows and events, co-marketing, geo-targeting, etc.
• Any other sales administration and sales reporting duties as required

• Must be Certified Salesforce Administrator
• Preferrably Certified Salesforce Developer
• Minimum 2 years of experience configuring, testing, documenting and supporting the Salesforce CRM
• Preferrably has an experience within ICT industry
• Good with Microsoft Excel, Powerpoint and Word