NAV Support  

• Responsible for providing Tier 2 application support to super users, Data Stewards and end users of the ERP Application (currently Navision) and related applications/integrations. For Navision these are Global Automated Jobs (AOI, DMI, Batch jobs etc.), eCommerce/Sitecore, MS BI and other minor integrations.
• Provide quality resolution of support related queries, questions, problems and issues.
• Provide quality communication on ongoing tasks with involved customers and stakeholders.
• Clear setting of expectations with relations to open cases and change requests.
• Provide continuous and active suggestions in pursuit of changes that will improve business performance, IT infrastructure or application operations
• Be able to support and trouble shoot the major NAV modules used in EMPLOYER (Finance, Sales and Supply Chain, Production)
• Assist business in creating RFC, so these are described and made ready for developers.
• Capturing of business demands and feed these to management or to relevant development groups for development and implementation.
• Build positive working relations with key customers and stakeholders
• Able to run Major Incident investigation team

Personal Skills Requirements:

• Strong analytic and communication skills
• Strong business acumen and process understanding
• Strong interpersonal skills with high degree of positive attitude
• Patience and ability to explain in a clear and structured way
• Strong customer orientation and focus with a high degree of service commitment.
• Strong customer orientation and focus, ability to understand business objective and requirements
• Ability to handle multiple issues without jeopardizing the service level to the individual users
• Demonstrating initiative and a proactive approach
• Ability to work independently, take on responsibility
• Flexibility and a keen interest in having systems up and running

Technical Skills Requirements

• Strong general applications knowledge (Navision)
• Strong application (Navision) configuration and/or “light” development knowledge
• Strong written and spoken English
• Fair understanding of relational databases