- Respond quickly to production issues reported and apply data fixes as needed (using Python).
- Investigate the root cause of a production issue (note findings and analysis) and escalate the issue.
- Verify that the fix for the root cause of the production issue is released and successful.
- Regularly monitor current stable features for any issues.
- Work well and closely with :
- The Product team
- Data Analysts
- Internal Users
- Android, Backend, Infrastructure Engineers
- QA Engineers
We are looking for
- A Software Backend Engineer with a passion for resolving User issues and a can-do attitude to work closely with various teams within JULO to monitor, respond, investigate and analyze, escalate and verify production user or system issues.
Skill Requirements :
- Excellent problem solving skills, ability to break down problems and explain complex concepts, strong attention to detail.
- Have strong customer success mentality
- Understand about Data analysis using SQL, Excel, and from monitoring tools (Sentry, Datadog, Grafana, etc.)
- Excellent communication with various people (verbal and written)
- Can communicate clearly, timely, and professionally:
- With technical and non-technical users,
- With leadership roles and individual contributors
- In English and Indonesian.
- Read source code and apply patch scripts (Python)
- Ability to work both independently and make decisions autonomously, as well as collaborate as part of a global team.
- General advanced knowledge of software systems.
- Full stack knowledge and software architecture.
- Highly skilled in working on Linux-based OS and open source IDE.
- Expert in multi-tasking, both in executing and managing tasks thoroughly in issue tracking tools.
- 1-2 years of experience building and maintaining software applications used by a large user base.
Fasilitas dan Tunjangan
- Work from Home
- Tingkat Posisi
- Lulusan Baru / Junior
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Office 88@Kasablanka Tower A, Jl Casablanca No. Kav 88, Menteng Dalam, Tebet
- Financial Services
- 4 lowongan dibuka
JULO is a digital lending company that is revolutionizing access to financial products for millions of emerging consumers in Indonesia. We have developed the first digital data-driven credit underwriting and risk assessment platform to process consumer loan applications and determine their creditworthiness through our mobile app. We're hiring! Follow us and reach out for updates on available positions. ---- JULO adalah perusahaan finansial teknologi inovatif yang bertujuan untuk memberikan solusi pinjaman tanpa jaminan (KTA) kepada masyarakat di Indonesia, melalui basis aplikasi smartphone. Akses kredit yang mudah dan terjangkau akan membantu masyarakat dalam memenuhi kebutuhan finansial, memperbaiki kualitas hidup, dan meningkatkan perputaran perekonomian negara. http://bit.ly/juloapp