Day shift Customer Service Representative based in Makati  

Be a customer service representative for a multinational distributor of world class coffee machines and baking equipment! Day shift work schedule.

• Display excellent customer service skills over the phone, e-mail or chat correspondence.
• Accurately identify customer's real needs and resolve customer issues in a timely manner.
• Log all call details in the database and update customer records accordingly
• Provide customers accurate information related to products, billing, price quotes and relevant inquiries.
• To regularly update product knowledge and technical skills using available resources
• Complete ad hoc projects as assigned by the supervisors.
• Maintaining KPIs' such but not limited to as talk time, attendance, quality, customer satisfaction scores as part of the agreed business measure for success for operations.
• Provide feedback to supervisor for any problem resolution techniques to help and improve operational process and elevate standards for customer service.
• Flexible to undertake other business needs with in the premise of their line of work.

Qualifications:

• Must finished at least 2nd year in College
• With or without call center experience
• Articulate in english language
• Willing to work in day shift

Compensation Package:

• 17, 715 basic pay
• 2,700 non-taxable allowance
• Performance bonus
• HMO benefit