Mandarin Customer Support  

• Fluent in Chinese Mandarin (both written and spoken) is a must
• Having oral Tagalog ability are also welcome
• Proficient computer skills, MS Office, and having high attention to details
• Maximum 27 years old
• Minimum Diploma (D3) from any major (exceptional for a good High School candidate)
• CS experience preferably at a logistics/ ecommerce/ technology company would be an advantage
• Customer oriented and ability to adapt with a fast-paced environment, and having experience in handling customer via telephone system or correspondence
• Friendly and patience nature while also having the positive attitude
• Good communication skills with a great oral English it is a must and good written in English would be an advantage.
• Strong customer service skills with service mentality or customer service oriented.
• Having ability to think quickly, critically, logically and analytically to ensure expedient response to customer queries.
• Organize and clearly communicate thoughts and ideas and having the resourcefulness in solving problems.
• Available to work in a flexible schedule by hours and day.

• Identify and handle Janio Asia’s customer or client enquiries completely and accurately.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of problem, expediting to the respective team and network partner, and following up to ensure resolution.
• Use customer service skills to optimize the customer satisfaction and retention
• Educate customer about company products and services and direct them toward available resources for self-help.
• Complete necessary administrative work, as required
• Enter customer data and other relevant information into Customer Support database or other data as required.
• Use technology tools as directed and within established guidelines.
• Participate in individual and team trainings and meetings to ensure knowledge up-to-date.
• Work with patience and courtesy in customer relations.
• Address challenging customer issues while maintaining a positive and professional attitude.

We are open to Indonesia and Malaysia based candidates