CSR Non-Voice Account Lvl 2
iStaff Solutions Inc.
- Pasig, Philippines18th Floor, Unit 1905 Prestige Tower Ortigas Center, Pasig, National Capital Region (Metro Manila), PhilippinesPasigNational Capital Region (Metro Manila)PhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-09-14T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
CSR Non-Voice Account Lvl 2 is the person acting on behalf of the company by answering and responding to customer concerns or queries efficiently and effectively.
Responsibilities
- Support assigned sites via emailed customer support tickets
- Provide accurate, valid and complete information by using the right methods/tools
- Take the extra mile to go above and beyond to ensure customer satisfaction.
- Finish all tickets allocated to you for the day by the end of your shift
- Effectively communicate with the customer support team in various countries.
- Assigned in handling escalations on queue
- Other duties as assigned by Manager or Lead
Kualifikasi Minimum
- Basic fraud knowledge
- Basic website and app usage knowledge
- At least 1 year of experience in customer service or any related role
- Excellent English communication skills, both oral and written
- Amenable to work in shifting schedules
- Amenable to start ASAP
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Vokasi (D3)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Unit 1808, Prestige Tower Ortigas Center, Pasig City, Philippines
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Tentang iStaff Solutions Inc.
iStaff Solutions Inc.
iStaff.ph is a growing BPO company with clients coming mainly from the US and Europe. We are engaged in the business of providing clients with highly competent and reliable professionals with skills in programming, Web design and development, graphic design, writing, SEO, customer service and others to assist them in effectively running their online or Web-based businesses in various capacities.
iStaff.ph is always on the search for those highly driven and highly skilled professionals who can become part of our growing talent pool. We are looking out for dedicated and dependable individuals with the right skills and work ethic, able to accomplish tasks and projects even when faced with tight schedules. We are also looking out for the right people who are highly motivated to develop and acquire new skills for career advancement. Are you one of them?