Individual Development (iDevelop) Administrator  

Purpose

The International Committee of the Red Cross (ICRC) is a learning organization and it believes that the quality of its performance depends to a considerable extent on its staff members. It values their various skills, competencies and expertise and is fully aware of the impact they have in achieving the mission of the Institution. The creation of the Individual Development (iDevelop) Program aims to provide learning opportunities for a broad range of staff members and to encourage them to take responsibility for their career, professional development and employability.

The Individual Development Program (iDevelop) Team is responsible for the implementation of the iDevelop budget system in accordance to set guidelines & framework.

The iDevelop Administrator ensures the smooth and effective functioning of the iDevelop Program by providing support to ICRC’s global workforce. He/She reports directly to the iDevelop Team Leader in Manila with the overall leadership of the iDevelop Head of Sector in Geneva.

Main responsibilities:

• Review, prioritize, and validate staff members’ request for iDevelop related activities.
• Identify the relevance of any specific iDevelop activity requested by staff members.
• Ensure compliance of the iDevelop Program rules and guidelines.
• Maintain the iDevelop database.
• Provide feedback to staff members in a timely fashion.
• Escalate complex and special cases to the iDevelop Team Leader.
• Monitor iDevelop budget in coordination with Finance unit.
• Validate billing statement and expenses with collaboration to designated Finance team.
• Track iDevelop days allocated for a particular training.
• Generate various reports and statistics on a regular basis.
• Amend any erroneous report entries in collaboration with Finance unit.
• Verify the credibility of training institutions and universities.
• Participate in evaluating the program’s effectiveness.
• Participate in bi-weekly team meeting via Skype with the Head of Sector in Geneva for team planning, reviewing, and shaping of the iDevelop Program policy and guidelines.

Selection Requirements:

• Bachelor’s degree in Human Resources Management, Education, Business Management, or its equivalent.
• At least 2 years work experience in a related field, preferably in career and professional development.
• Strong understanding of HR domains related to professional development, talent management, career counseling, HR chain of value, adult training, and employability.
• Adequate knowledge of learning and development systems.
• Familiarity with traditional and modern training methods and techniques.
• Very good command of written and spoken English.
• Knowledge of French and/or Spanish is a strong asset.
• Very good computer skills (MS Excel, MS Word, MS Power Point, SharePoint, and Lotus Notes).

Your Profile:

• Passionate about helping people learn and grow.
• Proven ability to handle multiple assignments and competing priorities simultaneously while maintaining quality customer service.
• Demonstrated ability to maintain a high level of professionalism and confidentiality.
• Proven team working skills.
• Strong communication skills.
• Advanced organizational skills.
• Very good customer service orientation.
• Very good analytical skills.
• Good interpersonal, intercultural, and networking skills.
• Experience working with international offices and organizations is preferred.