Customer Success Associate  

> Guide,Assist, and Facilitate a seamless Customer on-boarding process, ensuring
a smooth ‘go live’.

> Responding to customer queries in a timely and accurate way, via phone, email or chat

> Identifying customer needs and helping customers use specific features

> Analyzing and reporting product malfunctions

> Closely monitor adoption rates of assigned Accounts; providing insight to Customers.

> Anticipate Customers’ requirements and possible challenges . Promote the Company’s services (enhancements /
updates / new initiatives / maintenance) through the relationships you have nurtured within the Accounts.

> Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them

> Update our internal databases with information about technical issues and useful discussions with customers

> Inform customers about new features and functionalities

> Follow up with customers to ensure their technical issues are resolved

> Gather customer feedback and share with our Product, Sales and Marketing teams

> At least 2 years experience as a Customer Success or similar CS role

> Track record of driving customer success and aligning within complex customer environments

> Data-driven with a commitment to process; drive/track consistent engagement process.

> Ability to work in a fast-paced, entrepreneurial, results-oriented culture.

> Creative thinker with the ability to troubleshoot issues quickly and effectively.

> Excellent written and verbal communication skills.

> Excellent interpersonal skills.

> Extremely well-organized and analytical with an ability to work well under pressure.

> Strong team player as well as a proactive individual contributor.