L2 Operations Engineer
InnoVantage
- Makati, Philippines8th, Dela Rosa Street , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-04-03T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Monitoring of Aiah Systems
- Monitoring of scheduled jobs in the environment
- Run diagnostics of Problems/Issues/Defects
- Setting Severity Levels to Problems/Issues/Defects
- Ownership of Problems/Issues/Defects Ticket until Resolution
- Problems/Issues/Defects Analysis
- Follow-up and Resolve Problems/Issues/Defects within SLA
- Workaround, Corrective Fixes, Removal of Data Errors
- Regular Reporting on Open/In Progress/Resolved Tickets
Kualifikasi Minimum
- Practical experience working in an Agile/SCRUM development environment, with an understanding of what works and what doesn’t in a professional-services setting
- An understanding of what it means to wear different hats in a small, dynamic team environment, and a willingness to jump in and help wherever needed.
- Experience working in an Agile Environment
- Strong communication skills for the non-technical team to understand issues and resolutions
- Preferably with Technical Background
- At least 1-2 years experience
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Kalayaan Building, Dela Rosa Street, Legazpi Village, Makati, Metro Manila, Philippines
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Tentang InnoVantage
We believe that combining AI and humans will result in high-performing organizations. As such our mission is to empower shared services teams with AI and Automation tools so that they can create positive experiences for their customers while giving them the extra time that they need to improve themselves.