Bilingual Customer Care Representative | French
Infinit-O Manila, Inc.
- Makati, Philippines24th, 24F Pacific Star Building, Makati, National Capital Region, PhilippinesMakatiNational Capital RegionPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
- Perform customer support via phone, chat and email both in English and French language
- Engage with and resolve customer issues, requests and benefits claims
- Record and report on issues that customer encounter
- Carry out issue root cause analysis and resolution in a timely and effective manner
- Support customers during our hours of operation
- Take initiative to recommend and implement quality process improvements based on identified trends or others gaps in knowledge
- Address and resolve Client's application issues
Kualifikasi Minimum
- At least 3 years of customer support experience as a bilingual professional
- Experience working with email, chat & voice support
- Excellent English and French oral and written comprehension skills
- Amenable to work on a night-shift and shifting schedule
Keahlian yang diperlukan
- Email Support
- Chat Support
- Customer Service
- Critical Thinking
- Typing
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Vokasi (D3)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Pacific Star Building
Tentang Infinit-O Manila, Inc.
Infinit-O Manila, Inc. was incorporated on September 15, 2005 by two veterans of the multinational outsourcing industry. Our vision and goal was to help small and medium sized companies around the globe to grow and prosper by enabling them to experience the full benefits of partnering with an outsourcing company.
Infinit-O Manila, Inc. is proud of its long lasting business relationships with its clients. We have become one of the top providers of quality outsourcing solutions in Asia. In 2006 we built on our value-based approach by becoming certified by the Quality Management System ISO 9001:2008 for business process outsourcing services. In 2009, Infinit-O also received ISO 27001:2005 certification to further demonstrate our commitment to the safety and security of our clients’ proprietary information.
VISION
To Be the Trusted and Preferred Outsourcing Partner
Every strategy Infinit-O takes is one step towards its vision of becoming a trusted and preferred outsourcing company of businesses across the globe. Since its inception, Infinit-O has began to emerge as a preferred and trusted partner in business process outsourcing (BPO) and knowledge process outsourcing (KPO) solutions for small and medium-sized businesses.
MISSION
Malasakit for our clients, our company, our team members, and ourselves
We leverage the western-thinking Filipino culture and their value of Malasakit with our quality-based management approach to provide unparalleled levels of service excellence and client satisfaction.
We are looking for highly-motivated and results-oriented individuals to join our team as part of our expansion plans.