Client Experience Associate | Work From Home  

About Parrot

Court reporting is a $5B+ industry in the United States, with demand steadily increasing and a growing shortage of qualified court reporters available. Parrot is addressing this critical gap in the market by bringing technology to modernize remote proceedings and the transcription process. The result is remote proceedings that are more effective and convenient, and transcriptions that are delivered faster, more accurately and with functionality that saves our customers’ time and money. Today, law firms, insurance companies, law enforcement and leading corporations rely on Parrot for depositions, examinations under oath, and hearings.

Who We Are

We are a small, fast growing team of operators, technologists, language nerds and legal professionals. We’ve been remote first from the beginning, well before COVID. We value flexibility and work life balance -- our focus is delivering an exceptional experience for our customers. We are an equal opportunity company and highly value diversity in our team. We do not discriminate on the basis of race, religion, color, national origin, gender, gender-identity, sexual orientation, age, marital status, veteran status, or disability status. If you’re interested in what we’re building, we’d love to connect.

Role Summary

The Client Experience Associate will be responsible for doing manual processes to make sure that the company is meeting the client’s needs. He/she will be working on multiple accounts to drive through initial on-boarding, product adaptation, retention and identification of value adding features. The Client Experiences will be the point of contact between the clients and the multiple departments on the backend.

Responsibilities

• Communicating and assisting the client on getting to know the Parrot platform
• Act as a customer advocate by effectively communicating the client’s needs to the different departments of the company
• General administrative duties as it pertains to client support management
• Analyze and set realistic expectations for individual client goals
• Strategize on ways we can make the platform better for for both the client and the team
• Create rapport with clients and maintain good relationships with with the point of contact/s

Requirements

• Takes it upon himself/ herself to take the initiative to keep it organized
• Well-organized multi-tasker, capable of operating on multiple fronts simultaneously and in an orderly fashion
• A proactive approach to problem-solving with strong decision-making skills
• Enjoys working in a challenging and fast paced environment
• Tech savvy and has good attention to detail
• Ability to work independently and collaborate remotely
• Has an excellent grasp of spoken and written English and can articulate ideas clearly and concisely
• Must be willing to work US Eastern Office Hours (7PM-4AM PHT or 10PM-7AM PHT)

Must-Have:

• Bachelor’s Degree in Business Administration or related field
• 3-5 years of experience in a customer/ client facing role such as Customer Success Associate or Account Associate
• Experience in working with a startup environment