GINGERSNAPS (IL Coniglio Bianco Corporation)
GINGERSNAPS (IL Coniglio Bianco Corporation)

Customer Relations Officer  

GINGERSNAPS (IL Coniglio Bianco Corporation)

 
  • Pasig, Philippines
    Warehouse 19 & 20, Armal Compound II, M. Eusebio Avenue, Brgy. San Miguel Pasig City, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Penuh waktuFULL_TIME

Berakhir 12 days ago

2024-02-13T16:00:00+00:00
Ditutup.

Deskripsi Pekerjaan

Job Description: Customer Relations Officer

As a Customer Relations Officer, your primary responsibility is to nurture and maintain strong relationships between the company and its valued customers. You play a pivotal role in ensuring exceptional customer experiences, enhancing brand loyalty, and contributing to the overall success of the organization.

Key Responsibilities:

1. Customer Support and Communication:

  • Respond promptly and professionally to customer inquiries, resolving issues, providing information, and addressing concerns via various communication channels, including email, chat, and phone.
  • Maintain a courteous and empathetic approach to ensure a positive customer experience.

2. Order Management:

  • Oversee order processing, tracking, and delivery to ensure accurate and timely fulfillment of customer orders.
  • Address order-related issues such as discrepancies, delays, or returns, ensuring customer satisfaction.

3. Product Knowledge:

  • Develop an in-depth understanding of the fashion products offered by the company, staying up-to-date with the latest trends and collections.
  • Assist customers with product selection and styling suggestions to meet their needs.

4. Complaint Resolution:

  • Handle customer complaints effectively, aiming to turn negative experiences into positive ones.
  • Collaborate with relevant departments to address and resolve complex issues, providing comprehensive solutions.

5. Feedback Analysis:

  • Gather and analyze customer feedback and suggestions to identify areas for improvement in products, services, or processes.
  • Contribute to the enhancement of customer satisfaction through actionable insights.

6. Proactive Engagement:

  • Initiate proactive outreach to customers for feedback, product reviews, and special promotions.
  • Engage in personalized interactions to create a loyal customer base.

7. Data Management:

  • Maintain accurate and organized customer records and interactions within the company's CRM system.
  • Ensure data privacy and security compliance in all customer-related activities.

8. Cross-Functional Collaboration:

  • Collaborate with various departments, including Marketing, Visual, Quality Control and Fulfillment, to streamline operations and improve customer experiences.
  • Contribute to the development of marketing campaigns and promotions.

Kualifikasi Minimum

Qualifications:

  • Bachelor's degree in a related field (Business, Marketing, Fashion Management, or similar).
  • Excellent communication skills, both written and verbal.
  • Strong empathy and problem-solving abilities.
  • Proficiency in e-commerce platforms and customer relationship management (CRM) software.
  • A passion for fashion and a good understanding of industry trends.
  • This is an Onsite (face-to-face) work at the office.

Ringkasan Perkerjaan

Tingkat Posisi
Lulusan Baru / Junior
Spesialisasi
Customer Service
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Often
Alamat Kantor
Warehouse 19 & 20, Armal Compound II, M. Eusebio Avenue, Brgy. San Miguel Pasig City
Industri
Fashion Retail
Lowongan
1 lowongan dibuka
Situs
http://www.gingersnaps.com.ph

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Tentang GINGERSNAPS (IL Coniglio Bianco Corporation)

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

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