Technical Support Specialist / Service Desk (UP Ayala Technohub, QC)
IBM Philippines
- Quezon, Philippines8 Eastwood Ave, Bagumbayan, Quezon City, 1110 Metro Manila, PhilippinesQuezonMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
- This role provides remote technical support assistance to clients and IBM technical personnel on multiple products in the high volume through high availability product environments.
- They receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client or IBM service representative.
- They identify/recommend updates to knowledge based systems and maintenance packages.
- They may also provide hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment.
- They use professional knowledge and problem determination/problem source identification skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues.
- Provide and process information in response to inquiries, concerns, and requests.
- Diagnose and resolve technical, hardware and software, issues.
- Research required information using available resources.
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
- Redirect problems to appropriate resource.
Kualifikasi Minimum
Job Qualifications:
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Willing to be on a Shifting Schedule.
- Willing to be assign on UP Ayala Technohub, Quezon City
- Open to Fresh graduates and/or with 1 Year experience as a Technical Support Specialist.
- Excellent in written and spoken English.
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 8 Eastwood Ave, Bagumbayan, Quezon City, 1110 Metro Manila, Philippines
Tentang IBM Philippines
COMPANY PROFILE
IBM is the largest technology and consulting employer in the world, serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation so there is no better place to launch your career or further your career.
Transforming healthcare, improving the retail shopping experience, rerouting traffic and even designing the next generation fan experience in sports stadiums around the world – this is what IBMers do.
Join us and be part of a diverse and global team of thinkers and doers. Work with extraordinary, insightful, imaginative people in an environment that cultivates creativity and individuality.
The global corporate giant provides the depth and breadth of skills, capabilities, services, and processes to address clients’ business and technology requirements. In the Philippines, IBM supports three lines of business:
• IT Sales & Distribution – Leading supplier of IT hardware, software, and services in the country. One of the first IBM offices in Asia;
• IT Solutions - Top provider of world-class IT expertise, technology services and business solutions;
• Business Process Outsourcing - Foremost provider of multi-lingual Business Process Outsourcing specializing in HR, Finance & Administration, and Supply Chain Management back office services.