L2 Application Support  

• Functional knowledge of involved applications, data to be able to do impact analysis, troubleshooting or involve/co-ordinate with other teams

• Follow incident management process end-to-end in a timely manner including triage of incident

• Ensure problem ticket raised (PRB) and required teams, stakeholders are informed

• Differentiate between incident and service request. Fulfil adhoc small reporting requirements

• EOD Batch ownership in productive environment

• Health checks and application monitoring

• Manage end user’s expectation and other relevant stakeholders

• Able to work in different shifts (night on-call, day shift and adhoc weekend support)

• 3+ years working in 2nd Level Support team

• Technical knowledge of banking products and services

• Oracle, Java and AWS knowoledge helpful

• Involved technical understanding of industry standards and practices

• ITIL process knowledge and used to manage tickets

• Strong communication skills

• Technical writing ability

• Knowledge of relevant tools and applicable software programs.

• Troubleshooting

• Analytical skills

• Communication skills in English

• Experience with AWS cloud is highly desirable

• Team Player