Bilingual Speaking Agent (Korean)
HKT Teleservices
- Pasig, PhilippinesMeralco Avenue, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 6 years ago
2018-06-03T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Answers calls as well as assist customers who have specific inquiries and also to handle and resolve customer complaints;
- Build customer’s interest in the services and products offered by the company;
- Provide personalized customer service of the highest level;
- Answers call in native language and/or English based on the needs of the account;
- Willing to accept that functions and responsibilities that may be modified based on the needs of the Account (i.e. Work during holiday season, shifting schedule/s and the like, handle any contact channel such as chat, email and Social Media
- Other tasks / functions that may be assigned by the Company as per business requirement. These may change from time to time to reflect the changing requirement of your position and our business.
Kualifikasi Minimum
- Experience in a fast-paced, customer-focused environment.
- Possesses above-average communication skills.
- Can read and write in Korean and English.
- Ability to establish phone conversation and rapport with customers.
- Must be assertive, persuasive, and has the passion to influence other people and should be high-spirited.
- Strong knowledge of MS Office applications;
- Willing to work on shifting schedules;
Fasilitas dan Tunjangan
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Special Leave Benefits for Women
Life Insurance
Medical / Health Insurance
Employee Discounts
Performance Bonus
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- 10, Meralco Avenue , Pasig, Metro Manila, Philippines
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Tentang HKT Teleservices
HKT Teleservices is a world-class global contact centers and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by state-of-the-art technologies, world-class management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.