Customer Support Associate
Healthy Options, Corp.
- Quezon City, Philippines2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
As part of our Marketing Services team, you’ll be joining as our Customer Service Associate. You will be responsible for the day-to-day Customer Service operation to assure all the service levels standards are provided to all Healthy Options customers. Working alongside with Ecommerce, Marketing and Retail, this role will be pivotal in demonstrating the value of putting the customer at the heart of the organisation as the business continues its rapid expansion.
Main Duties and Responsibilities:
- Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
- Ensure all customer contacts through phone, email, live chat and clienteling are being responded to within service level. Ensure consistency and accuracy to maintain our high standards of service.
- Work with key stakeholders predominantly Ecommerce, Retail, Warehouses and Deman teams to drive improvement and consistency across shopping, service, and delivery experiences.
- Use the CRM software as proactive means to reach out to customers and provide them with a more personal service. Build relationships with the best Healthy Options customers and develop ways to engage with new customers.
- Working with the MST and Ecommerce teams, recommend, initiate, and lead projects to surprise and delight all customers. Evaluate customer feedback and implement recommendations for continuous improvement.
- Champion the needs of the customer across the business. Regularly review and suggest new ways to improve all customer facing policies and guidelines, including FAQ’s.
- Work on administrative tasks such as monitoring and systematizing various categories of email, direct messages, SMS/Viber, and calls.
Kualifikasi Minimum
Qualifications
- Bachelor's degree graduate
- With 2- 3 years of background in customer service.
- Strong experience in a customer services and sales environment, preferably for a retail brand.
- Competent complaint handler. Great listening skills and results oriented.
- Previous experience with CRM software and CRM reporting tools is a plus.
- Highly personable, and able to build strong relationships with customers, partners, and internal colleagues.
- Flexible and resourceful, excited and happy to solve problems as they arise in a growing business.
- Passionate about service and willing to go the extra mile for customer needs.
- Passionate for natural food and health products is a plus.
- Fluent in English, both written and spoken.
Fasilitas dan Tunjangan
- Medical / Health Insurance
- Employee Discounts
- Performance Bonus
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Keahlian yang diperlukan
- Problem Sensitivity
- Public Speaking
- Email Support
- Chat Support
- Customer Service
- Critical Thinking
- Communication Skills
Jurusan yang Diminati
- Marketing
- Business Administration [Business Economics]
- Communication Arts and BS Marketing Management
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- 2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis
Tentang Healthy Options, Corp.
Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.
Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.
We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!