Barista  

• Customer Service (5%)
  • Greets all customers in a friendly and professional manner
  • Responds proactively to make the coffee experience positive and prevent customer service situations
  • Attends to minor customer concerns
  • Reports daily Customer feedback (both positive and needs to improve) and traffic count to IS
• Operations (60%)
  • Preparation
    • a. Operates coffee preparation machines, such as espresso and brewing equipment
    • b. Weighs and grinds coffee beans per standard recipe
    • c. Prepares hot or cold beverages following prescribed recipes and preparation techniques and standards
  • Prepares sandwiches, salad, and miscellaneous food items following prescribed recipes and preparation techniques and standards
  • Serving
    • Serves prepared beverage and food such as sandwich/es and salad per standards.
• Product (15%)
  • Maintains the highest quality and consistent product standards.
  • Follows all Company drink, food recipes and procedures.
  • Develops an understanding of coffee and the differences in flavor and blends.
• Facility (in the absence of professional janitor) (5%)
  • Cleans or sanitizes work areas (i.e. bar, dining, storage), utensils (dishwashing), or equipment.
  • Properly washes and dries all kinds of cleaning rags following the sanitation standards
  • Cleans service or seating areas.
  • Check temperatures of chillers, ac, fans or heating equipment to ensure proper functioning.
  • Proper disposal of garbage and drainage
  • Collects water for sanitation and cleaning
  • Reports potential safety hazards to the manager on duty.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; calling for repairs or preventive maintenance services
• Inventory (refer to Inventory P&G) (5%)
  • Maintains stock level of inventories by conducting daily inventory count
  • Properly organizes different stocks and supplies per usage (i.e. cleaning, perishable, non-perishable products).
  • Follows FIFO method for perishable. Labels date received and expiration on all perishable items
  • Ensures that store stocks are replenished
  • Places orders of low inventory items by informing or submitting request/s to IS
• Others (5%)
  • Follows P&G on closing and opening procedures, requisition, deployment, and standard operating procedures in the Operations Manual
  • Performs other tasks that may be assigned from time to time
• Core Values (5%)
  • Applies core values in daily decisions / transactions

• A graduate of HRM, Food Service Management, HRS and any related course
• At least 1-year experience as Barista
• Experience in F&B an advantage

Skills:

• Coffee Making
• Memory
• Accuracy
• Customer Service
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Job Type: Full-time